Last updated on 31st January 2020
As the publisher of www.cloudscript.com.au (websites) and owner of CloudScriptTM (software), we are committed to protecting the privacy of the users of the Websites and/or Products (You).
We are bound by the Australian Privacy Principles (Principles) in the Privacy Act 1988 (Cth) (Act)
This statement deals with:
• What information we collect
• How we collect personal information
• Why we collect personal information
• How we may share your personal information with
• How we protect personal information that we hold
• How you can access or correct your personal information
• How you can complain about how we have handled your personal information
• How to contact us
What information we collect
• The type of personal information that we collect about you includes but is not limited to:
• Information about subscribers to our online services
• Deidentified and anonymized personal medication-related information
• Deidentified and anonymized aggregated medical information
• Information verifying membership of an organization
• Information verifying official identity
• Information about people with whom we do business
Collection of information other than personal information
Site visit information
When you visit our Website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity. For example, we may record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.
We use and disclose this information in anonymous, aggregated form only, for purposes including analysis and to assist us to improve the functionality and usability of our services. You are not individually identified except if you are accessing one of our products by use of a username and password.
A cookie is a small string of information that a web server transfers to your browser. The cookies we use do not identify individual users unless you are accessing one of our products by use of a username and password, although they do identify the user’s web browser, IP address, web browser type and page viewed.
What if you don’t provide us with your personal information?
In most cases, if you don’t provide us with your personal information when requested, we will not be able to provide you with the product or service that you are seeking. However, you can access our Website and make general phone enquiries without having to identify yourself.
How we collect personal information
Methods of collection
We collect personal information in a number of ways, including:
Through orders for our products and services provided in hard copy, by fax, by telephone or online
In-person (for example, at face to face with health professional using our services)
Through written correspondence (such as letters, faxes and emails)
We do not normally collect information from third parties or publicly available sources.
Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as why we are collecting the information and who we may share it with). We will generally include this information in a collection notice.
Unsolicited personal information is personal information we receive that we have taken no active steps to collect. We may keep records of unsolicited personal information if the Privacy Act permits it (for example, if the information is reasonably necessary for one or more of our functions or activities). If not, we will destroy or deidentify the information as soon as practicable, provided it is lawful and reasonable to do so.
Why we collect personal information
The main purposes for which we collect, hold, use and disclose personal information are set out below:
To tailor our services and products to your personal needs
Tailor your experience of the websites to your interests
To deal efficiently with our subscribers and customers and to enable us to supply them with our products and services, obtain payment from them, provide updates and deal with their queries.
To answer queries and resolve complaints
To obtain legal and other professional advice.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or:
• Which are required or authorized by or under the law (including, without limitation, privacy legislation)
• For which you have provided your consent.
• Direct marketing. We will seek your consent and provide a simple method for you to opt-out of receiving
How we protect personal information that we hold
Data quality and security
We hold personal information in electronic databases and email contact lists. We take reasonable steps to:
• Make sure that the personal information that we collect use and disclose is accurate, up to date and complete and relevant.
• Protect the personal information that we hold from misuse, interference and loss and from unauthorized access, modification or disclosure.
• Destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Australian Privacy Principles.
• You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number.
To secure personal information, Vortex Health has implemented computer and network protection measures, security restrictions on access to our computer systems, personnel security. We have implemented administrative, physical, and technical safeguards to help protect the personal data that we transmit and maintain. However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information. Keep your account password secret, and please let us know immediately if you think your password was compromised.
Remember, you are responsible for any activity under your account using your account password or other credentials.
Online credit card payment security
While we strive to protect the personal information and privacy of users of our Website, we cannot guarantee the security of any information that you disclose online, and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or email below.
If you subscribe to our services online, you can also help to protect the privacy of your personal information by maintaining the confidentiality of your username and password and by ensuring that you log out of the Website when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.
Where we store your information and international transfers
Personal information held by Vortex Health Pty Ltd is stored on and processed on computers situated in Australia, the United States, and in other jurisdictions. We and/or our service providers also process data in some other countries for customer care, account management and service provisioning.
In some cases, Vortex Health Pty Ltd may seek specific consent for the use or transfer of your information overseas at the time of collection. If you do not consent, we may be unable to provide you with the services you requested. The United States and other countries where we operate may not have protections for personal information equivalent to and in other jurisdictions.
How you can access or correct your personal information
Please contact our Privacy Officer (details below) if you would like to access or correct the personal information that we hold about you.
How you can complain about how we have handled your personal information
If you have a complaint about how we have collected or handled your personal information, please contact our Privacy Officer (details below). We will normally respond to a complaint within five business days.
How to contact us
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information.
Email: Privacy Officer: [email protected]
Changes to Vortex Health Pty Ltd Policy